Support
The James Long Coaching app is for existing one-to-one coaching clients. If you need help, email james@jameslong.coach and we’ll get back to you, usually within a couple of working days.
Common questions
I can’t sign in / my account is locked
Email james@jameslong.coach from the address on your account and we’ll sort it out.
How do I delete my account?
In the app: Settings → Delete account. Your login is disabled straight away and your personal data is erased after a 14-day grace period (see the Privacy Policy). If you can’t sign in, email james@jameslong.coach and we’ll delete it for you.
My Apple Health data isn’t showing
On your iPhone, open Settings → Privacy & Security → Health → James Long Coaching and turn on the categories you want to share. The app reads this data on your device only.
Billing or changing my membership
Payments are handled outside the app. Message your coach directly to change or stop your membership.